Frequently asked question?
1. Why Can’t I Sign Into my Account? If you’re having trouble signing in, please check you’re using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven’t accidentally left Caps Lock on. If you forget your password, you can reset it, by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. Please check your junk mail folder in case it makes its way there.
2. Do I Need to Create a coco healthy hub Account? You can browse our website and add items to your basket without creating an account, but to make any purchases you need to create an account by providing an email address and creating a password. Once you’ve created an account, shopping with us will be so much more FUN.
3. How Do I Return An Item? Kindly notify customer service within 48 hours of shipment delivery. We will arrange a pick-up at your convenience within 48hours after you indicate a return request. Please note that charges may apply and Haute Signatures reserves the right to refuse returns. For more information Click Here or contact us on +234(0)8077369761
4. What Should I Do If My Order Isn’t Delivered? If your order has not been delivered within the timescales for your area, please contact us. Remember to include your order number within your message as this will help us speed up the search for your order. In the unlikely event that we’re unable to locate your parcel, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome within 4 working days. If appropriate, a refund will be issued to the credit/debit card used for your purchase AS SOON AS POSSIBLE.
5. Delivery Times And Charges Delivery timeframe is between 1-5 working days depending on your location. For more information click here or contact us on +234(0)8077369761
6. Do You Deliver To Offices? Yes, you can have your orders delivered to a home or work address that is convenient for you.
7. How Can I Pay on Your Site? We accept major debit cards on our platform, our CBN approved payment portal is totally secure with data encryption, SSL certificates, 24/7 monitoring and other methods to keep you totally covered. We ask your bank for authorization of your debit/credit card when you place an order with us. You can also pay via bank transfer, send receipt of your payment to our WhatsApp number +2348077369761 Your order will be shipped as soon as we receive the funds.
8. Do You Ship Internationally? YES, we do ship internationally To all African countries and a few international countries like USA, Canada, United kingdom, France, Germany, Italy, Brazil and Spain.
9. Will I Receive Confirmation That My Order is Successful and on It’s Way To Me? Once you have successfully submitted your order, you will receive an automated email confirming your order details. Your order will then be processed by our warehouse team and you’ll receive a dispatch confirmation email when your order is dispatched for delivery.
10. My Order Has Been Confirmed But I Received An Email/Phone call Saying One Of The Items Is Out Of Stock, Why Has This Happened? Unfortunately, although our systems showed available stock when your order was placed, when we checked our warehouse, we found that the product was not available. Therefore, we will be unable to send this item to you, if payment has been made; your money will be refunded immediately.
11. Can I Cancel/Change My Order After It Has Been Confirmed? We may be able to cancel or change your order, but we can only do this by telephone. You need to call us as soon as possible, after you have placed your order otherwise it may be too late. Please call us on our hotline +234(0)8077369761 Please note – If you do not contact us in time, your order will be dispatched and you will have to pay a return fee.
12. If An Item Is Sold Out, Can I Request That It Be Restocked? Yes, you can request for an item that is sold out on our site to be restocked by filling the contact us form but we cannot guarantee its availability as we have to verify from our manufacturers and suppliers. We assure you that we are working tirelessly to meet all your shopping needs and will keep you informed on the products’ availability.
13. How Do I Order Wholesale? If you would like to become an official coco healthy products stockist/wholesaler, please send an email to [email protected][email protected] or whatsapp +234(0)8077369761 Whatsapp Link
14. What are your business hours? We operate 9am to 9pm Monday through Friday and Saturday 10am to 4pm. We are closed on Sunday and Public holidays but you can place your orders via our website.
15. I am not available for delivery or pick up now, can I stockpile? No please
16. Can I change my delivery address after my order has been shipped? Yes you can, but we suggest that the parcel is dropped off for a 3rd party (e.g your neighbor or security personnel) if you will be going back to that address. If you will not like this option, we can change it to your new address. Please note that charges may apply if delivery is not within the same axis as we might have to recall and readdress your parcel to your new location.